Strategic Accounts Manager / Customer Success
Job Type: Full-time
Location: Remote (U.S)
Salary Range: Competitive; commensurate with experience
Job Summary
Fenris is hiring a Strategic Accounts Manager / Customer Success to lead relationships with some of the most forward-thinking insurance organizations in the industry. This role focuses on long-term client success and ensures customers get value from our data and predictive intelligence solutions, stay engaged, and grow with us.
You will serve as the primary point of contact for a set of high-value accounts. Your work will span onboarding, adoption, renewals, and ongoing guidance on how clients can expand their use of Fenris. We are looking for someone who is relationship-driven and can balance strategic thinking with hands-on problem solving.
Key Responsibilities
Build strong, trusted relationships with client teams and executive stakeholders.
Manage the full client lifecycle including onboarding, billing setup, usage monitoring, and renewal planning.
Track account health to identify risks early and uncover opportunities for growth.
Work with Development, Sales, and Marketing to ensure client needs are clearly understood and addressed.
Deliver reports, recommendations, and insights that help clients maximize the value of Fenris’ data and predictive models.
Understand client strategy, operations, and pain points to anticipate needs and design value-driven solutions.
Advocate for your clients internally and coordinate solutions when needed.
Maintain accurate notes, activity, and forecasting within HubSpot.
Qualifications
3 or more years of experience in account management, customer success, or client services. Experience in insurance, SaaS, or analytics is preferred.
A strong track record of managing complex, high-value accounts and meeting retention and growth goals.
Excellent communication skills and comfort engaging with senior and executive stakeholders.
Strong organizational skills and the ability to manage multiple workstreams at once.
A proactive approach to solving problems and improving processes.
Experience with HubSpot or a similar CRM is helpful.
We know job descriptions can sometimes feel like a checklist, and research shows that while some people apply if they meet most qualifications, others hold back unless they meet them all. At Fenris, we’re looking for potential as much as experience. If you’re excited about the role, share our commitment to integrity, curiosity, and customer focus, and believe you can grow into the responsibilities-even if you don’t check every single box-we want to hear from you.
Employee Benefits
At Fenris, we invest in our team with competitive benefits designed to support your well-being and future growth:
Comprehensive health coverage, including medical, dental, and vision insurance.
Retirement planning options to help you build long-term financial security.
Eligibility for performance-based bonuses aligned with company and individual success.
Equity option grants that vest over time, giving you a stake in the company’s growth.
About Fenris
At Fenris, you’ll find a collaborative, high-trust environment where curiosity, transparency, and impact drive everything we do. Fenris is a fully remote company, with a virtual office. We move fast, support each other, and celebrate wins together. Every team member plays a critical role in shaping the future of insurance, and we’re just getting started.
How to Apply
If you’re excited about joining Fenris, we’d love to hear from you! Please email your resume to [email protected].
To help us get to know you better and evaluate fit, we encourage you to take a few minutes to:
Explore our website and learn more about our mission, products, and team culture.
Reflect on your own goals and how they align with Fenris.
Along with your resume, please include responses to the following questions:
Why would you be a good fit at Fenris?
Why are you seeking a new role at this time?
- What has been your most meaningful contribution to your team in the past year
How do you organize your day when working remotely?
If you’ve worked in a startup and/or insurance environment, what was the most surprising and rewarding aspect of that experience?
We review every application carefully and look forward to learning more about you.