Sales and Customer Success Associate

This role will support the sales, marketing, and customer success teams. This role involves a variety of tasks, including assisting with sales operations, developing and providing customer support to ensure a positive experience.

Job Type: Full-time

Location: Fully-Remote

Salary Range: $60,000-$95,000

Job Summary

Fenris is seeking a high-energy, detail-oriented individual to join our Revenue Operations team as a Sales and Customer Success Associate. This role supports Sales, Marketing, and Customer Success, playing a vital part in both acquiring new clients and ensuring a successful onboarding and growth experience for existing ones.

You’ll be responsible for responding to inbound inquiries, qualifying leads, and shepherding them through the early stages of the sales funnel. You’ll support ongoing client success through onboarding and proactive engagement while tracking performance against company goals such as customer acquisition cost (CAC) and revenue growth. To thrive in this role, you must be organized, self-motivated, and able to juggle multiple priorities in a fast-paced, evolving environment. You’ll be expected to lead by example-modeling integrity, kindness, decisiveness, and a customer-first mindset in every interaction. This is a great opportunity for someone who wants to be deeply involved in both sales and customer growth at a high-growth startup.

Key Responsibilities

Sales Support

• Respond to inbound inquiries, qualify leads, and set expectations for success
• Apply our internal Sales Qualification Process and document interactions in HubSpot
• Maintain a clean, accurate, and up-to-date sales funnel
• Collaborate with internal stakeholders to coordinate next steps across the sales process
• Track and report on metrics that support internal CAC and revenue goals

Customer Success

• Help onboard new clients, ensuring a smooth hand-off from sales and a positive early experience
• Build strong relationships with customers to promote satisfaction and retention
• Identify opportunities to expand value and deepen engagement with current clients

Cross-Functional Collaboration

• Coordinate with the marketing team to provide feedback on messaging and lead quality
• Collaborate with product and engineering to ensure customer feedback informs future improvements

Qualifications

• 2+ years experience in a sales, customer success, or revenue operations role, ideally at a high-growth SaaS or insurtech company
• Demonstrated success in managing a sales or onboarding pipeline and meeting performance goals
• Familiarity with CRM tools such as HubSpot; comfort working in Google Workspace and related tools
• Excellent written and verbal communication skills; able to communicate clearly, concisely, and with empathy
• Initiative and drive to take ownership of customer relationships and deliver value in every interaction
• Strong organizational and time-management skills, with the ability to plan and execute across multiple projects simultaneously
• Flexibility to adapt quickly, switch priorities, and contribute across the company as needed

We know job descriptions can sometimes feel like a checklist, and research shows that while some people apply if they meet most qualifications, others hold back unless they meet them all. At Fenris, we’re looking for potential as much as experience. If you’re excited about the role, share our commitment to integrity, curiosity, and customer focus, and believe you can grow into the responsibilities-even if you don’t check every single box-we want to hear from you.

Employee Benefits

At Fenris, we invest in our team with competitive benefits designed to support your well-being and future growth:

• Comprehensive health coverage, including medical, dental, and vision insurance.

• Retirement planning options to help you build long-term financial security.

• Eligibility for performance-based bonuses aligned with company and individual success.

• Equity option grants that vest over time, giving you a stake in the company’s growth.

About Fenris

At Fenris, you’ll find a collaborative, high-trust environment where curiosity, transparency, and impact drive everything we do. Fenris is a fully remote company, with a virtual office. We move fast, support each other, and celebrate wins together. Every team member plays a critical role in shaping the future of insurance, and we’re just getting started.

How to Apply

If you’re excited about joining Fenris, we’d love to hear from you! Please email your resume to [email protected].

To help us get to know you better and evaluate fit, we encourage you to take a few minutes to:

• Explore our website and learn more about our mission, products, and team culture.

• Reflect on your own goals and how they align with Fenris.

Along with your resume, please include responses to the following questions:

• Why would you be a good fit at Fenris?

• Why are you seeking a new role at this time?

• What has been your most meaningful contribution to your team in the past year

• How do you organize your day when working remotely?

• If you’ve worked in a startup and/or insurance environment, what was the most surprising and rewarding aspect of that experience?

We review every application carefully and look forward to learning more about you.