A Conversation with Jay Bourland, CTO, Fenris
What was the inspiration behind establishing Fenris as a B2B data and analytics company? We saw, in many cases, a poor customer journey for individuals looking to buy insurance. Too often, people didn’t understand what they were buying and didn’t necessarily…
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Take Customer Experience and Engagement to the Next Level
Taped at Sureify’s Life Insurance and Annuity Ecosystem Summit 2021.
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Configuring a GitLab Runner to Use a Paid Docker Hub Account
CI/CD at Fenris At Fenris, as stated in other blogs, we adhere to a specific set of software engineering best practices. These best practices allow us to iterate rapidly on our core software and services. One of these best practices is known as Continuous Integration/…
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Take Customer Experience and Engagement to the Next Level
When are you at risk of losing a customer? Alternatively, when is your customer more likely to buy another product from you? Finding the answer to both questions requires real-world data about your customers and what’s happening in their lives. At…
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Improving Address Data Quality at Input is Key to Increasing Match Rates
Data quality is perhaps the greatest challenge of modern business. Making decisions based on incorrect or incomplete data can be disastrous for a business. I have long appreciated the quote by Aristotle “Quality is not an act, it is a habit”…
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My Perspective: The Fenris Internship Experience
How it All Began… My senior year of high school did not play out quite as I had intended. As a consequence of the pandemic, my normal activities and commitments were largely modified and cancelled. This was certainly the case for…
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From ML Apps to Sales Dashboards, Streamlit Does it All
At Fenris, we thrive on data. We load, we clean, we analyze, we visualize. Fortunately, we are able to leverage robust tools that support us in our data-centric processes. We recently began using a new tool that has the capacity to…
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Knowing Your Customer in an Increasingly Crowded Field is Key to Retention
In the insurance industry, retention is the 800 lb gorilla that can be the difference between growth and stagnation. With an industry average of 16% churn[1], customer success professionals have their job cut out for them. Additionally, aggregators sites have made…
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A CAUTIONARY TALE: PREVENTABLE CHURN IN HOMEOWNER’S INSURANCE
How closely do you watch your insurance book of business for churn? Do you know when your policyholders are most likely to switch to a different carrier? What can you do to boost your customer retention rates? One of the 15…
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